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Port of Seattle E-billing system

E-Bill Express

Frequently Asked Questions (FAQs)

 

Q: How does E-Bill Express work?

A: E-Bill Express is a web-based payment service with Wells Fargo Bank that allows you to receive, review, and pay your Port of Seattle bill (invoice or statement) online. Each billing period, you will receive an email from E-Bill Express with a notification that you have a new bill. The email will contain a link to your Port of Seattle E-Bill Express online account where you can view and pay your bill.

In order to enroll in E-Bill Express, you will need to have a recent paper bill containing required information needed during the enrollment process, and a valid email address. Once enrolled, you can select the bill(s) you want to pay and make payment(s) online. Your information will be securely transmitted and processed for payment purposes only.
Q: Do I need any special hardware or software to sign up for E-Bill Express?
A: No special hardware or software is required to use E-Bill Express. You will only need Web access and a browser.

*Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
Q: Is there a cost for me to use E-Bill Express?

A: There is no cost to you for enrolling in E-Bill Express, except for payment made by “debit or credit card” will be subjected to a service fee. See Service Fee FAQ below.

 

Account Setup

Q: After enrolling in E-Bill Express, when can I start paying my bills?
A: After you complete and submit the enrollment form and click on the activation button or hyperlink in the activation email, you can access the site immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon your billing cycle.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have a temporary password sent to the email address you provided during enrollment. Once you have accessed the site, you can change your temporary password.
Q: How do I un-enroll or cancel E-Bill Express?
A: To cancel log-in to E-Bill Express, click “Un-enroll” or you may contact us by submitting an inquiry form at “Contact Us” link.
Q: Where can I find my account number?
A: You can find your account number (a.k.a. customer number) on a recent paper bill (invoice or statement).
Q: If an account is in a name other than my own, can I still sign up for E-Bill Express?
A: Yes, but please be sure to use the correct customer number as it appears on the paper bill.
Q: I have multiple accounts with the Port of Seattle, can I enroll with one logon and view all the different accounts?
A: Yes, E-Bill Express is a dynamic application that allows a user to access multiple accounts with the Port of Seattle. To do so, you will need to have a recent paper bill for each account (a.k.a. customer number) for required information to link multiple accounts together under Account Linking/Groupings.
Q: Can I have more than one E-Bill Express logon allowing different individuals to view the same account with the Port of Seattle?
A: Yes, E-Bill Express is a dynamic application that allows multiple users to access the same account with the Port of Seattle. In order to sign-up for E-Bill Express, each user will need to have a recent paper bill for required information and a valid email address to enroll. The user first enrolled will need to send an invitation to the additional users inviting them to enroll and share accounts.

 

E-Bill

Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?
A: Once you enroll, you will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.
Q: How long does it take to receive a new E-Bill?
A: Once you enroll, your most recent bill is available immediately.
Q: Will I still receive a paper bill through the mail?
A: Once you are enrolled to E-Bill Express, the Port of Seattle will stop sending a paper bill (invoice or statement) in the next billing cycle and only send an E-Bill to your E-Bill Express online account where you can print them at your convenience.
Q: Can I store or view paid E-Bills?
A: You can view paid E-Bills by looking at the "Paid in Full or All" tab. E-Bills will be available for a period of time, typically twelve months. You can always use your browser's print function to print the bill if you want to keep it for long-term records.
Q: Why can’t I view the credit memo on my account in E-Bill Express?
A: Currently, credit memo cannot be presented in E-Bill Express online account. If you would like to obtain a copy of your credit memo or you would like to apply your credit memo to your outstanding balance, please contact us by submitting an inquiry form at “Contact Us” link.
Q: The amount I see due in E-Bill Express seems incorrect. What should I do?
A: If you have questions about balances in E-Bill Express, please contact us by submitting an inquiry form at “Contact Us” link.
Q: My E-Bill is late. What should I do?
A: If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, please contact us by submitting an inquiry form at “Contact Us” link. Depending on billing cycles, the exact day you receive your bill each month may vary.

 

Service Fee

Q: What is a service fee? Why am I charged a service fee to pay via debit or credit card?
A: A 2.3 percent service fee is added for processing your debit or credit card payment because Washington State law (RCW 36.29.190) requires that the payer using electronic payments pay the transaction processing cost.
Q: Can I use a debit card with its PIN and avoid the service fee?
A: No, E-Bill Express will process a debit card payment as a credit card. Hence, a service fee will be assessed to your debit card payment. You can pay with your checking or savings account to avoid the service fee.
Q: Is there any way I can avoid paying a service fee when using E-Bill Express to make payment?
A: You can pay with your checking or savings account to avoid the service fee.
Q: If I make a debit or credit card payment in error, will my service fee be refunded?
A: No. The service fee is not refundable. If you believe your payment is made in error, please contact us by submitting an inquiry form at “Contact Us” link.
Q: Will the service fee that I am charged be included on my account in E-Bill Express?
A: No. The service fee is a fee assessed in addition to the payment for your E-Bill. The service fee will not appear on your account in E-Bill Express or on your E-Bill. You will receive a receipt showing the amount applied to your account and the service fee.
Q: How will the service fee appear on my debit or credit card statement?
A: Two separate transactions will appear on your card statement—one transaction for the E-Bill payment and one transaction for the service fee.

 

Payment

Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should make sure your bank account has sufficient funds available to cover the payment on the scheduled payment date to avoid delinquent charges or non-sufficient fund charges (“NSF” or “ISF” charges).
Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment at least 3 business days before the actual payment due date.
Q: Can I schedule recurring payments using E-Bill Express?
A: Yes, you can schedule recurring payments using E-Bill Express to avoid your account being past due and incur delinquent charges. Recurring payments will be applied to E-Bills prospectively from the date that you set up the recurring payments.
*Please note that for user with multiple accounts with the Port of Seattle, your recurring payment schedule will apply to ALL bills due in ALL of your accounts linked in E-Bill Express.
Q: Can I make a payment in an amount different from the amount due in E-Bill Express?
A: Yes, you can make any payment amount on your selected bill. However, we ask you kindly to choose one of the reason codes below and provide a short reason when your payment amount differs from the amount due on your bill so we can follow up with your account. If you choose to short-pay the amount due, your account maybe subjected to delinquent charges depending on your circumstances.

Over-pay reason codes:
OP01 – Pre payment (payment made in advance of bill(s) generated)
OP02 – Revise Self-Report (payment adjusted due to revision of previously submitted self-report(s))
OP03 – Other (over-pay due to other reason(s))

Short-pay reason codes:
SP01 – Dispute (short-pay due to dispute charge(s))
SP02 – Payment Plan (payment made following payment plan amount, not amount due on E-Bill)
SP03 – Credit (short-pay by application of credit on account)
SP04 – Other (short-pay due to other reason(s))
Q: Can I be enrolled in the Auto-Debit program and still receive an E-Bill through this system?
A: If you are enrolled in the Auto-Debit program, the Port of Seattle’s Accounts Receivable Department will contact you to convert your Auto-Debit program into E-Bill Express online account with the recurring payment schedule the way you prefer.
Q: My business bank account has an ACH Debit Block. Can I still use E-Bill Express to make ACH or e-check payment?
A: Yes, but if your business bank account has an ACH Debit Block, your ACH or e-check payment made in E-Bill Express maybe returned by your financial institution for a fee. You will need to contact your financial institution to setup an ACH Debit Filter to authorize the Port of Seattle E-Bill Express to withdraw payments from your account. If you need information from the Port of Seattle to setup an ACH Debit Filter, please contact us by submitting an inquiry form at “Contact Us” link.
Why is my debit or credit card payment being declined?
There’s no one explanation for why debit or credit cards get declined – in fact, there are many. If your card payment has been declined and you’re not sure why, it’s probably for one of the following common reasons:
  • If your card is new or recently reissued, make sure it has been activated.
  • Double check the card type (E-Bill Express only accepts American Express, MasterCard, and Visa network), the account number and expiration date.
  • Remove dashes or spaces from the account number.
  • If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.
  • To enhance fraud protection on your payment, the payment address entered in E-Bill Express for your debit or credit card payment must match the information on your debit or credit card account. If you have recently moved or are unsure whether you receive your debit or credit card statement at your work or home address, please contact your card-issuing bank to confirm the correct payment address.
  • Most debit cards have daily spending limits that may substantially delay the processing of a payment, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you made the payment. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble completing your payment.
Can I make a payment in E-Bill Express using foreign currency?
No, E-bill Express only accepts payments in U.S. funds. If your payment is originated in foreign funds or accounts, you maybe charged a foreign exchange fee by your financial institution. Please contact your bank or debit/credit card issuer regarding these fees.
How can I confirm that a payment has been made?
After the payment date, check the status of the payment by looking under "All” or “Paid in Full.” If the status is "Paid" then the payment has been made. You can also check to see if the funds have been withdrawn from your bank account.

e-bill screenshot showing payment made

Q: After enrolling in E-Bill Express, can I still make payments outside of E-Bill Express, for example mailing in a check?
Yes, you can still make payments to the Port of Seattle outside of E-Bill Express. However, you will not benefit from real-time payment tracking on your E-Bill Express online account.

If your E-Bill is in invoice format, you will see payments made outside of E-Bill Express posted to your account in 2 to 3 business day, as “Paid Other” icon for fully paid E-Bill (see picture above). If your E-Bill is in statement format, you will see payments made outside of E-Bill Express posted to your account in your next month statement.
The following are other payment options outside of E-Bill Express:

Pay with a check by mail
(Please include your remittance slip and write the customer number on your check)

Port of Seattle
P.O. Box 24507
Seattle, WA 98124-0507
United States

Pay by ACH/wire
(Please include the customer number with your addenda)

For Port of Seattle’s banking information for ACH/wire instructions, please contact us by submitting an inquiry form at "Contact Us" link.
What do I do if the payment amount is incorrect?
If the payment amount is incorrect, please contact us by submitting an inquiry form at "Contact Us" link.
What do I do if the payment date is incorrect?
If the payment date is incorrect, please contact us by submitting an inquiry form at "Contact Us" link.

Support

What do I do if I have other billing and/or payment questions?
For other billing and/or payment questions about your account(s), please contact us by submitting an inquiry form at "Contact Us" link.

Woman reading a manual
If you have need help using E-Bill Express, click here to view a User's Guide.

View User's Guide