Q: What if I accidentally write the check for more than the monthly fee of $60?
A: Unfortunately we cannot accept checks for the incorrect amount, nor do we mail change, keep a credit for parking, or pro-rate parking fees. If your check is for an incorrect amount, it will be returned.
Q: Can I pay cash?
A: Yes, but only if you appear in person at the Employee Parking Office's Customer Service window. FOR YOUR SAFETY-PLEASE DO NOT PUT CASH IN THE PAYMENT BOXES OR SEND CASH IN THE MAIL.
Q: When is my payment due?
A: Payment for the current month must be received by the 5th of that month. (For example, to purchase parking for the month of May, we need to receive your payment by May 5th.)
Q: What if I forget to pay, or my payment is late?
A: If payment is late or not received, your parking will be deactivated until payment is received. Access to the Employee Parking Lot will be denied and you will be instructed to go to the Employee Parking Office for reactivation or you can use the automated phone system to make your payment. After three (3) months of not making a payment, your account will be blocked and you will need to present your employee identification at the Employee Parking Office and make a payment in person in order to reactivate it. After six (6) months of no payment, your account will be canceled automatically.
Q: I lost my parking card. Can I pay for it the same way I pay for the monthly fee (by phone or mail)?
A: Sorry but the lost, stolen or damaged fee of $15 cannot be charged by phone or sent by mail. It is due upon replacement and cannot be billed or waived. A replacement card must be requested in person with proper identification at the Employee Parking Office's Customer Service window. Once there, you can pay the fee by cash, check, or credit card. If you have a damaged card, you need to bring it with you at the time of replacement. See "Lost, Stolen or Damaged Parking Cards" above.