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Telemedicine

Telemedicine, or telehealth, is the use of telecommunication to provide on-demand remote medical care via phone or video. With the Aetna Health Plan, employees are able to take advantage of telemedicine using Teladoc, the largest provider of telehealth medical consultation in the United States.

Teladoc

Do you suspect your child has an ear infection when she wakes at 10:00 p.m. crying and your doctor’s office is closed? Are you suffering from sinus problems, but have meetings virtually all day and don’t have time to go to the doctor’s office? Teladoc may be a solution for you on a 24/7 basis. It is a convenient option that allows you to talk to a doctor either by phone or online video. The cost is up to $40 per consultation before the deductible is met.

Teladoc is the first and largest provider of telehealth medical consults in the United States. Teladoc doctors are U.S. board-certified, licensed in Washington and average 15 years of practice experience. Teladoc does not replace your primary care physician. The doctor can diagnose, recommend treatment and prescribe medication, when appropriate, for many medical issues.

To learn more, see the Frequently Asked Questions (FAQs).
To use the service, create an account or log in at www.member.teladoc.com/aetna.

 

Informed Health Line

Another convenient option that’s available 24/7 is Aetna’s Informed Health Line.  This service allows you to email or call an experienced registered nurse to help you make informed healthcare decisions.  This option also does not replace your primary care physician, but is useful when it is not convenient or possible for you or a family member to see a doctor.  Foreign language translators are also available upon request.

To use the service, call 1-800-556-1555.

 

Health Concierge

Aetna’s Health Concierge Service provides an enhanced level of customer service that goes far beyond just answering your routine questions. They use advanced technology to coordinate care across multiple programs to give you a holistic view of all of the member benefits, programs, and products available to you.
 
For more information, see the Aetna Concierge Flyer.
To use the service, call 1-855-788-5786.
 
The concierge service is available Monday through Friday from 8:00 a.m. to 6:00 p.m. When calling the toll-free number (on the back of your member card), you will hear a menu prompt for a Health Concierge. Aetna also has language services upon request when you call this number.
 
You can also contact a Health Concierge during the same business hours mentioned above via secured web-based chat or email. If the Health Concierge needs additional detail from a member during the web chat, the Health Concierge will call the member directly at the member’s convenience to continue the conversation.
 

Aetna Navigator

Aetna Navigator is an automated self-service option. A virtual assistant, "Ask Ann," is available 24/7 through the Aetna Navigator on the Aetna website. Ask Ann can help with a variety of situations from enrollment to estimating the cost of care.
 
To learn more, watch this Guided Introduction video.
To use the service, create an account or log in at www.aetnanavigator.com.
 

 Image Source: Teladoc (https://www.teladoc.com/how-does-it-work/)