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Passenger Services

Review the topics below or choose more detailed information on passenger services to the left.​
Accessibility
The airport is fully equipped with accessible facilities to provide all travelers -- as well as meeters, greeters and airport employees -- with a safe, convenient means of getting around. For more information, visit our Accessibility page. Wheelchairs are available for rent at Ken's Baggage and Frozen Food Storage: www.kensbaggage.com

Review CFR Part 21
Ground Transportation Info
Ground Transportation information is available at the information booth on the third floor of the airport garage. For information on all modes of transportation to and from the airport, call (206) 787-5906. Read more information.  
International Traveler Services
  • U.S. Immigration and Customs. There is a U.S. Immigration and Customs office (Global Entry Enrollment Center) on the mezzanine level of the Main Terminal. Customs: (206) 553-7960. Immigration: (206) 553-0467/0466.
  • Currency Exchange (Travelex). Located in the Main Terminal - Ticketing Level (one on the south esplanade and one on the north), in the Main Terminal - Baggage Claim, on Concourse A and in the South Satellite.
  • Language Phone Line. Located in the inspection booths at Customs and Immigration and at the Airport Information Booth right outside the exit from the B gates (pre-security, south of the Central Security Checkpoint), these phones link up travelers and inspectors to interpreters for more than 150 different languages.
  • Global Entry Program: This program, available at Sea-Tac Airport, enables international travelers who are pre-screened, pre-approved and registered to quickly clear U.S. Customs. Travelers can apply for the program online and can complete their enrollment application processing with an interview and biometric data collection at the new Enrollment Center on the Mezzanine Level. This office also offers others services, including validation of Currency Reports, registrations for the export of guns, foreign-made objects and products being imported/exported under the ATA Carent program; and interviews of departing passengers who are participating in the National Security Entry Exit Registration System (NSEERS).
Internet Access / WiFi
The Port of Seattle provides free WiFi throughout Sea-Tac Airport. Internet phones are also available throughout the Airport.  See E-mail Phones below.
Interpreters

Language Phone Line

Located in the inspection booths at U.S. Customs and Immigration and at the airport Information booth right outside the exit from the B gates (pre-security, south of the Central Security Checkpoint), these phones link travelers and inspectors to interpreters for more than 150 different languages.

Review CFR Part 21
Lost & Found
The Port of Seattle Lost and Found office is located in the central part of the Main Terminal at Sea-Tac Airport, up on the Mezzanine Level, Room 6016.

Items found in the airport terminal, rental car facility bus, parking garage or drive areas are stored securely for 30 days before disposition.

For items lost or left on an airplane, please contact your airline.  The YWCA provides Lost and Found management. Please visit Lost and Found for more info
Luggage Carts
"Smarte Carte"  rentals are conveniently placed throughout the terminal and on floors two - six of the airport garage. Smarte Cartes are not allowed through security checkpoints, but are available for rent on Concourses A, B, C and D.
Mailboxes, Postage & Shipping
Shipping supplies and UPS and Federal Express services are available at Ken's Baggage Storage & Rentals.  View their website.

"Send It Home"

Travelers who inadvertently pack a prohibited item in their carry-on luggage have the option of mailing it home from one of the self-service "Send-It-Home" kiosks, conveniently located near every security checkpoint.

The kiosks, operated by Ken's Baggage Storage & Rentals, are set up for mailing small items like tools, scissors and pocketknives. A list of items that cannot be mailed, including lighters, ammunition, and pressurized containers, is posted at each kiosk. There are also size and weight requirements. The item must fit in the provided plastic bags and be weighed on the kiosk's scale. Oversized items can be taken to the Ken's Baggage office on the Baggage Claim level between carousels 12 & 13.

Travelers can pay at self-service kiosks by cash, MasterCard or Visa. The items are shipped in bubble mailers by uninsured 1st class.
 
Destination Fee Estimated Delivery Time
U.S. domestic $12 3-10 days
Canada $18 3-10 days
International $25 3-15 days

U.S. mailbox locations:

Pre–Security / Ticketing Level
  • In the corridor between ticket counters three and four (between US Airways and Southwest Airlines)
  • In the corridor between ticket counters four and five, across from the entrance to the Central Security Checkpoint and between the Southwest and American ticket counters)
Pre–Security / Baggage Claim Level
  • On the Lower Drive sidewalk outside of Baggage Claim door #16
Beyond the Security Checkpoints
  • Concourse A – across from Starbucks and Gate A3
  • Concourse B – at the entrance to the Concourse
  • Concourse C – at the entrance to the Concourse
  • Concourse D (two) - across from Hudson News and behind the North Security Checkpoint
Stamps can be purchased at all airport ATMs.
Meditation Room
A quiet meditation room is available for meditation, prayer or relaxation. The room is located pre-security in the Main Terminal, Mezzanine Level.
Quiet Zone at Gate B4
Business travelers working between flights or passengers just looking to get away from the hustle and bustle of the airport to read a book or relax can stop by the Quiet Zone at Gate B4. The area features ample seating with power outlets to charge your devices, a muted, closed-caption television with the day’s news, rotating art displays and no overhead announcements. Sea-Tac’s customer service feedback indicated some travelers want a quiet area to relax and this spot provides that peaceful setting travelers are looking for.
USO / Military

USO

The USO is located on the Mezzanine Level of the Main Terminal. Open 24/7, the Sea-Tac Center serves our military members and their families with a full nursery, children's games, books, and toys; sleeping facilities, showers, free snack bar, comprehensive travel information and assistance, and a lounge area that includes a big-screen TV, X-box games, Internet access, and library. For more information call (206) 246-1908 or visit www.usonw.org.
Smoking
Sea-Tac is a non-smoking facility. Smoking is prohibited along the full length of the upper and lower airport drives, everywhere in the airport garage, anywhere inside the terminal and in all airfield locations.

Smoking is only allowed in two outdoor locations:
  • North end of the Lower Drive (Baggage Claim level): North of door 26, across the small parking lot, adjacent to the stairs that lead to the cruise tent lot
  • South end of the Lower Drive (Baggage Claim level)
Storage
There are no self-service baggage lockers at Sea-Tac Airport. Ken's Baggage Storage & Rentals, a staffed service on the Baggage Claim Level between Carousels 12 & 13, offers storage for everything from a small set of keys to a bicycle and luggage. 
WiFi / Internet
The Port of Seattle provides free WiFi throughout Sea-Tac Airport. Internet phones are also available throughout the airport.

Business Services

Conference Center

The Conference Center at Sea-Tac. Upgrade your experience.

First-class facilities sophisticated enough to welcome any event, and flexible enough to deliver exactly what you need. Book your meeting or event at Sea-Tac.
Baggage Storage, Travel Supplies, Shipping & Business Services, Rentals
Ken’s Baggage and Frozen Food Storage specializes in last-minute travel supplies, services and rental items. Services include storage for baggage and frozen and refrigerated items; car seat, wheelchair, and stroller rentals; convenience items for sale including packing tape, locks, boxes, duffels, gun and rifle cases, disposable cell phones and pet kennels; Fed Ex, UPS, and copying/fax services; vehicle battery jumper service; and notary services.

Ken's Baggage is located in the Baggage Claim area of the Main Terminal.

Assistance

Paging
Contact your airline for paging. 
Police and Fire
For police, fire or medical emergency, call 911. For a non-emergency, call (206)787-3490 for the Port Police.

The Police Department Offices are on the third floor of the Main Terminal; there is an entrance on the Ticketing Level next to the exit from the B Concourse. The Police Department also operates a sub-station on the Baggage Level, across from Carousel 12.
Volunteers
Airport volunteers are standing by, ready to answer questions and help you find your way. Learn more.

Emergency Services

For police, fire or medical emergency, call 911. For a non-emergency, call (206)787-3490 for the Port Police and (206) 787-5327 for the Port Fire Department. The Fire Department is located on Air Cargo Road. Get the map and directions.

The Police Department Offices are on the third floor of the Main Terminal; there is an entrance on the Ticketing Level next to the exit from the B Concourse. The Police Department also operates a sub-station on the Baggage Level, across from Carousel 12.

Download the airport's Tarmac Delay Contingency Plan.