June 21, 2019, Editor's Note: Spirit Airlines is not a participant in the Port Valet program.
Port of Seattle Commissioners voted today to approve funding for the Port Valet program, which allows cruise passengers to have their bags taken from the ship and transported directly to their airline early, before departing through Sea-Tac International Airport.
“Cruises to Alaska have become a ‘bucket list’ item for travelers around the world,” said Stephanie Jones Stebbins, managing director of the Port of Seattle’s maritime division. “With Port Valet, passengers are free to explore Seattle luggage-free and operators have more time to process baggage. Our role as an airport and cruise terminal owner makes it possible for Seattle to offer unique customer service and efficiency programs like this one.”
This will be the third year the popular program will be in place, which has significantly improved the operational efficiencies of processing cruise passengers at both the seaport and at the airport. The reduction in congestion and passenger wait times have also improved the Port of Seattle’s ability to process larger cruise ships. The cost of the program is expected to be $1.2 million.
This cruise season, the Port of Seattle will welcome the Norwegian Joy and Royal Caribbean Ovation of the Seas, both with upwards of 5,000 guests during peak season. It is anticipated that continued growth in cruise passenger participation in the program will result in economic benefits to the community and continued operational efficiencies in passenger processing/ baggage handling at cruise terminals and at the airport.
The potential for the most beneficial impact on the airport is a reduction in the number of cruise guests who arrive at the airport during the peak morning hours. Passengers may stop off at a tourist destination or head directly to the airport, at a time that is convenient for them, without the hassle of standing in line at a ticket counter. This program will free cruise passengers of their luggage as they make their way to the airport, through security, and on to flights.
Passengers sign up for the complimentary Port Valet program while on their cruise, then receive their airline boarding pass before leaving the ship. With a boarding pass in hand, and without their luggage, passenger wait time for elevators is reduced along with congestion at the check-in counters for all Sea-Tac passengers. The program also reduces congestion on the baggage system during peak times.
Participating airlines include Alaska, American, Delta, Horizon, JetBlue, Southwest, Spirit, and United. Participating cruise lines include Carnival Cruise Line, Celebrity Cruises, Holland America Line, Norwegian Cruise Line, Princess Cruises, and Royal Caribbean. Due to the benefits for both maritime and aviation operations, the Port Valet program is paid for by the Port through airline and port fees.
Kathy Roeder | Communications Director
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