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Contact SEA Customer Care

SEA is experiencing temporary issues with the system that populates flight and baggage information on in terminal screens and the flySEA app/website. Travelers are recommended to check with their airlines for current gate and baggage claim information. Check with your airlines

Our Customer Care team is currently experiencing high volumes of messages, we may take a little longer to respond than normal. Thank you for your patience!

We're here to support you before, during, and after your trip

Airline Baggage Airport Lost and Found TSA Checkpoints Parking
Airline

For flight reservations, baggage services, cargo, and post-security wheelchair services contact your airline directly.

Baggage

For lost, delayed and other baggage services, contact your airline directly.

Lost and Found

All items that have been left in the terminal including the TSA Checkpoints can file a file a lost property report through SEA Airport's Lost and Found Office. If you lost something on board an aircraft, contact your airline directly.

TSA Screening

For information on TSA Checkpoints, identification requirements, and other security questions, please contact TSA directly.

How to get a hold of Customer Care

SEA Customer Care is all about having real people provide real help. Reach out to us when and where works best for you. Reached out to us already? We're all the same team, so please limit your messages to one channel. This way, we can ensure we have all the information we need to reply! Have this information ready so we can best assist you!

  • Date and time of travel
  • Flight details such as airline and flight number
  • Location in the terminal
  • If you feel unsafe or see an emergency call or text 9-1-1 to contact Port of Seattle Police or Port of Seattle Fire. For non-emergencies, call (206) 787-3490
SEA Customer Care, Real People. Real Help.

Social Media

Customer Care on Social Media

Tag or direct message us at @flySEA on Facebook, Twitter (X), and Instagram.

Available Monday through Friday from 8 a.m. to 5 p.m., excluding federal holidays

Email

Email Customer Care

Email us at SEAcustomercare@portseattle.org or fill out our Feedback Form!

Available Monday through Friday from 8 a.m. to 5 p.m., excluding federal holidays

Phone

Call Customer Care

Call the Customer Care team at (206) 787-5388 or (800) 544-1965. Chat, call, or video call with us on Customer Care Connect! Available in English, Japanese, Korean, Arabic, and Spanish.

Available Monday through Friday from 7:30 a.m. to 5 p.m., excluding federal holidays

In the Terminal

Customer Care in person

Pathfinders and volunteers are available daily from 7 a.m. to 9 p.m. at our Information Desks and throughout the terminal in green!

*All operating hours are for Pacific Time.

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