On May 12, the Port of Seattle will roll out a new badge system, Intellisoft IDMS. This will impact badges for all Aviation, and you will see new badge designs starting May 12, 2025.
During this transition period, the Credential Center hours of operation, and services will be reduced:
- Wednesday May 7 through Friday May 9: Credential Center closure. All badging services will be unavailable during this time.
- During our closure from May 6 close of business until your company has access to the Portal - Badge deactivations will need to be emailed to [email protected].
- Monday May 12th: IDMS System Go-Live. Services will be limited this week to allow for a smooth transition. All new badges produced from this date forward will be in the new vertical design. Existing badges remain valid through their current expiration date.
Recent Updates as of May 7, 2025:
FAQs - This will cover the Q&A from the training sessions regarding the new IDMS System, Customs Seals, Escort Changes, and Tools. TSA regulated badging processes and procedures have not changed.
Authorized Signer training sessions were recorded and will be posted shortly.
Escort Leniency through June 2nd: During cutover, and in anticipation of high badge volume after go-live we are lifting the 5 times escort restriction until June 2nd, 2025. Please work to get your folks in for badging, but we are providing this cushion in the event we are backed up.
Employee Service Center (Credential Center) Location:
The Mezzanine level of the main terminal above security checkpoint #3 – Door #MT-6002-M
Hours of Operation: Please note the last appointment is 30 minutes prior to door closure.
Monday -7:00 am – 3:30 pm
Tuesday - 7:00 am - 2:30 pm – Early closure for staff briefing
Wednesday - 7:00 am - 3:30 pm
Thursday - 7:00 am - 3:30 pm
Friday – 7:00 am – 2:00 pm – Early closure for administrative time
We observe the following Holidays and are closed for:
Memorial Day - Monday May 26, 2025
Juneteenth - Thursday June 19, 2025
Labor Day - Monday September 1, 2025
Thanksgiving Day - Thursday November 27, 2025
Native American Heritage Day - Friday November 28, 2025
Christmas Day - Thursday December 25, 2025
Port Designated Floating Holiday - Friday December 26, 2025
SEA has been notified that moving forward, submissions for new and renewing applicants will only allow “male (M)” or “female (F)” in the “sex” field on badge applications. The TSA, as the federal agency responsible for badging requirements, is mandating this change and removing the option for “U” or “X” gender selections.
