Below are frequently asked questions about E-Bill Express.
Below are frequently asked questions about E-Bill Express.
E-Bill Express is a web-based payment service with Wells Fargo Bank that allows you to receive, review, and pay your Port of Seattle bill (invoice or statement) online. Each billing period, you will receive an email from E-Bill Express with a notification that you have a new bill. The email will contain a link to your Port of Seattle E-Bill Express online account where you can view and pay your bill.
In order to enroll in E-Bill Express, you will need to have a recent paper bill containing required information needed during the enrollment process, and a valid email address. Once enrolled, you can select the bill(s) you want to pay and make payment(s) online. Your information will be securely transmitted and processed for payment purposes only.
No special hardware or software is required to use E-Bill Express. You will only need Web access and a browser.
*Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
There is no cost to you for enrolling in E-Bill Express, except for payment made by “debit or credit card” will be subjected to a service fee. See Service Fee FAQ below.
After you complete and submit the enrollment form and click on the activation button or hyperlink in the activation email, you can access the site immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon your billing cycle.
The initial screen provides the ability for you to have a temporary password sent to the email address you provided during enrollment. Once you have accessed the site, you can change your temporary password.
To cancel log-in to E-Bill Express, click “Un-enroll” or you may contact us by submitting an inquiry form at “Contact Us” link.
You can find your account number (a.k.a. customer number) on a recent paper bill (invoice or statement).
Yes, but please be sure to use the correct customer number as it appears on the paper bill.
Yes, E-Bill Express is a dynamic application that allows a user to access multiple accounts with the Port of Seattle. To do so, you will need to have a recent paper bill for each account (a.k.a. customer number) for required information to link multiple accounts together under Account Linking/Groupings.
Yes, E-Bill Express is a dynamic application that allows multiple users to access the same account with the Port of Seattle. In order to sign-up for E-Bill Express, each user will need to have a recent paper bill for required information and a valid email address to enroll. The user first enrolled will need to send an invitation to the additional users inviting them to enroll and share accounts.
Once you enroll, you will receive an e-mail notification reminding you that an E-Bill has been presented and is ready for payment.
Once you enroll, your most recent bill is available immediately.
Once you are enrolled to E-Bill Express, the Port of Seattle will stop sending a paper bill (invoice or statement) in the next billing cycle and only send an E-Bill to your E-Bill Express online account where you can print them at your convenience.
After the payment date, check the status of the payment by looking under "All” or “Paid in Full.” If the status is "Paid" then the payment has been made. You can also check to see if the funds have been withdrawn from your bank account.
You can view paid E-Bills by looking at the "Paid in Full or All" tab. E-Bills will be available for a period of time, typically twelve months. You can always use your browser's print function to print the bill if you want to keep it for long-term records.
Currently, credit memo cannot be presented in E-Bill Express online account. If you would like to obtain a copy of your credit memo or you would like to apply your credit memo to your outstanding balance, please contact us by submitting an inquiry form at “Contact Us” link.
If you have questions about balances in E-Bill Express, please contact us by submitting an inquiry form at “Contact Us” link.
If your normal E-Bill billing cycle has passed and you still have not received your E-Bill, please contact us by submitting an inquiry form at “Contact Us” link. Depending on billing cycles, the exact day you receive your bill each month may vary.
A 2.3 percent service fee is added for processing your debit or credit card payment because Washington State law (RCW 36.29.190) requires that the payer using electronic payments pay the transaction processing cost.
No, E-Bill Express will process a debit card payment as a credit card. Hence, a service fee will be assessed to your debit card payment. You can pay with your checking or savings account to avoid the service fee.
You can pay with your checking or savings account to avoid the service fee.
No. The service fee is not refundable. If you believe your payment is made in error, please contact us by submitting an inquiry form at “Contact Us” link.
No. The service fee is a fee assessed in addition to the payment for your E-Bill. The service fee will not appear on your account in E-Bill Express or on your E-Bill. You will receive a receipt showing the amount applied to your account and the service fee.
Two separate transactions will appear on your card statement—one transaction for the E-Bill payment and one transaction for the service fee.
The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should make sure your bank account has sufficient funds available to cover the payment on the scheduled payment date to avoid delinquent charges or non-sufficient fund charges (“NSF” or “ISF” charges).
We suggest you schedule your payment at least 3 business days before the actual payment due date.
Yes, you can schedule recurring payments using E-Bill Express to avoid your account being past due and incur delinquent charges. Recurring payments will be applied to E-Bills prospectively from the date that you set up the recurring payments.
*Please note that for user with multiple accounts with the Port of Seattle, your recurring payment schedule will apply to ALL bills due in ALL of your accounts linked in E-Bill Express.
Yes, you can make any payment amount on your selected bill. However, we ask you kindly to choose one of the reason codes below and provide a short reason when your payment amount differs from the amount due on your bill so we can follow up with your account. If you choose to short-pay the amount due, your account maybe subjected to delinquent charges depending on your circumstances.
Over-pay reason codes:
OP01 – Pre payment (payment made in advance of bill(s) generated)
OP02 – Revise Self-Report (payment adjusted due to revision of previously submitted self-report(s))
OP03 – Other (over-pay due to other reason(s))
Short-pay reason codes:
SP01 – Dispute (short-pay due to dispute charge(s))
SP02 – Payment Plan (payment made following payment plan amount, not amount due on E-Bill)
SP03 – Credit (short-pay by application of credit on account)
SP04– Other (short-pay due to other reason(s))
If you are enrolled in the Auto-Debit program, the Port of Seattle’s Accounts Receivable Department will contact you to convert your Auto-Debit program into E-Bill Express online account with the recurring payment schedule the way you prefer
Yes, but if your business bank account has an ACH Debit Block, your ACH or e-check payment made in E-Bill Express maybe returned by your financial institution for a fee. You will need to contact your financial institution to setup an ACH Debit Filter to authorize the Port of Seattle E-Bill Express to withdraw payments from your account. If you need information from the Port of Seattle to setup an ACH Debit Filter, please contact us by submitting an inquiry form at “Contact Us” link.
There’s no one explanation for why debit or credit cards get declined – in fact, there are many. If your card payment has been declined and you’re not sure why, it’s probably for one of the following common reasons:
No, E-bill Express only accepts payments in U.S. funds. If your payment is originated in foreign funds or accounts, you maybe charged a foreign exchange fee by your financial institution. Please contact your bank or debit/credit card issuer regarding these fees.
After the payment date, check the status of the payment by looking under "All” or “Paid in Full.” If the status is "Paid" then the payment has been made. You can also check to see if the funds have been withdrawn from your bank account.
Yes, you can still make payments to the Port of Seattle outside of E-Bill Express. However, you will not benefit from real-time payment tracking on your E-Bill Express online account.
If your E-Bill is in invoice format, you will see payments made outside of E-Bill Express posted to your account in 2 to 3 business day, as “Paid Other” icon for fully paid E-Bill (see picture above). If your E-Bill is in statement format, you will see payments made outside of E-Bill Express posted to your account in your next month statement.
The following are other payment options outside of E-Bill Express:
Pay with a check by mail
(Please include your remittance slip and write the customer number on your check)
Port of Seattle
P.O. Box 24507
Seattle, WA
98124-0507
United States
Pay by ACH/wire
(Please include the customer number with your addenda)
For Port of Seattle’s banking information for ACH/wire instructions, please contact us by submitting an inquiry form at "Contact Us" link.
If the payment amount is incorrect, please contact us by submitting an inquiry form at "Contact Us" link.
If the payment date is incorrect, please contact us by submitting an inquiry form at “Contact Us” link.
For other billing and/or payment questions about your account(s), please contact us by submitting an inquiry form at "Contact Us" link.
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