Why is my debit or credit card payment being declined?

There’s no one explanation for why debit or credit cards get declined – in fact, there are many. If your card payment has been declined and you’re not sure why, it’s probably for one of the following common reasons:

• If your card is new or recently reissued, make sure it has been activated.
• Double check the card type (E-Bill Express only accepts American Express, MasterCard, and Visa network), the account number and expiration date.
• Remove dashes or spaces from the account number.
• If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.
• To enhance fraud protection on your payment, the payment address entered in E-Bill Express for your debit or credit card payment must match the information on your debit or credit card account. If you have recently moved or are unsure whether you receive your debit or credit card statement at your work or home address, please contact your card-issuing bank to confirm the correct payment address.
• Most debit cards have daily spending limits that may substantially delay the processing of a payment, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you made the payment. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble completing your payment.