By the SEA Customer Care Team
When a trip through the airport is the only thing standing between you, a beach chair and a piña colada, Seattle-Tacoma International Airport (SEA) wants to help make your journey as smooth as possible. When you have questions, the SEA Customer Care Team is here to help. We’re real people with real advice, information, and directions to help you get through the airport quickly and easily.
Planning ahead? At the airport now? SEA is here to support you with the information you need to travel with ease, find your lost item, get to your gate, and learn how to have an epic Pacific Northwest experience.
All about you 
You get to choose how you connect with SEA Airport. And here are your options:
- In person — Chat with a Pathfinder or Airport Volunteer wearing green in the terminal to get directions and assistance
- Social media — Send a direct message to @flysea
- Other digital channels — get help from a real person through a digital interface on email, phone, or live chat
On your phone:
Look for signs in the terminal or online to reach the Customer Care team. Chat with a person via message, audio, or video call with translation services available! Live chat is available on our website in the bottom right corner, just click Contact SEA Customer Care to get connected with a team member during business hours.
In person:
Go to the information booths available before and after security for face-to-face assistance.
Real people. Real help.
Green will greet you in person or virtually! SEA Airport’s frontline Customer Care team includes airport volunteers and members of the Customer Care team dressed in bright green. You can find them at the Information Desks, located on the ticketing level between TSA Security Checkpoints 4 and 5, and in the A Concourse between Gates A5 and A6. Both desks are staffed daily from 7:00 a.m. to 9:00 p.m. by the Pathfinder team!
Get step-by-step directions to the Information Desks with the interactive map on the FlySEA App.
Connect with the Customer Care team with the click of a button; whether you slide into our DMs, tag us on social media @FlySEA, drop us a chat, or call us. You can reach a travel expert on all channels Monday through Friday from 7:30 a.m. to 5:00 p.m. Pacific Time, excluding weekends and federal holidays. If you need support on the weekend, phone, chat, and email are available daily, excluding holidays.
Help for where you are
Get guidance on your location, like FAQs, an interactive map, and more in the terminal. Whether you’re searching for your gate or jonesing for a cuppa joe, the SEA Team can point you in the right direction. Watch for signs before and after security, at SEA Underground train stations, flight information displays, and throughout the terminal. Just scan the QR code on the signs for help on your own device with location-specific assistance.
Don’t forget that you can get help through:
Help in your language
SEA’s Customer Care team speaks dozens of languages. For face-to-face help, visit one of the information desks. Pathfinders at the desks also have access to on-demand language and interpretation services including American Sign Language (ASL) for Deaf and Hard-of-Hearing travelers. Learn more about interpretation and language services available at SEA Airport.
Help your way
Choose how to connect:
- Meet the team in green in the terminal
- Call (206) 787-5388
- Tag or message @flysea on social media
- Email [email protected]
