Optional training and at no cost to everyone working at SEA Airport
*Port of Seattle employees must register via the Learning Management System (LMS)
Print the Monthly Airport Training Announcement- Coming soon!
Explore SEA
New Employee Welcome (in-person)- This one-hour event welcomes new airport employees and provides information about working at SEA. Topics include navigating the airport, customer experience, employee recognition, and emergency preparedness. These sessions are aviation focused, voluntary and in addition to onboarding activities. Register via Eventbrite
Employee Welcome (virtual via Teams meeting)- This one-hour event welcomes new airport employees and provides information about working at SEA. Topics include navigating the airport, customer experience, employee recognition, and emergency preparedness. These sessions are aviation focused, voluntary and in addition to onboarding activities. Register via Eventbrite
Non-Escalation, De-Escalation and Aggressive Behavior Management
This course will give you new tools, skills and awareness to help you feel more confident in dealing with difficult and challenging communication situations!
We will cover how to identify threat indicators and gateway behaviors to violence, recognize and understand the basics of the science of proxemics - how to use your space to keep yourself safe.
You'll also learn about non-escalation and de-escalation communication techniques, as well as what to look for and how and when to appropriately involve Port Police.
Please contact Darlesa Cahoon if you would like to attend an upcoming session.
Self-Paced eLearning
Courses available on the SEA Airport Online Portal
Excellent Customer Service for People with Disabilities This course covers the basics of disability sensitivity, accessible facilities and services available at SEA, commonly accepted terminology, and includes helpful resources for better customer service at our airport.
Flights to Freedom-Human Trafficking Prevention Training for the Aviation Industry This course covers what human trafficking is, how to identify, respond to potential incidents, and how to prevent human trafficking at our airport. Both employee and manager modules are available.
*STERILE BADGE HOLDERS: Please select a box below to access training courses!
Excellent Customer Service for Customers with Disabilities 5 Star Customer Service at SEA
