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Airport Training

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These courses are optional and at no cost to all airport employees

 

REGISTER TODAY!  Non-escalation, De-escalation, and Aggressive Behavior Management Training

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This course will give you new tools, skills and awareness to help you feel more confident in dealing with difficult and challenging communication situations!  

We will cover how to identifying threat indicators and gateway behaviors to violence, recognize and understand the basics of the science of proxemics - how to use your space to keep yourself safe.

You'll also learn about non-escalation and de-escalation communication techniques, as well as what to look for and how and when to appropriately involve Port Police.  

Port of Seattle employees via LMS  (SEA CARES - DE-ESCALATION AND AGGRESSIVE BEHAVIOR MANAGEMENT)
All other Airport Employees via Eventbrite

Questions? Contact Darlesa Cahoon   

 

Self-Paced eLearning available to all airport employees

Excellent Customer Service for People with Disabilities  This course covers the basics of disability sensitivity, accessible facilities and services available at SEA, commonly accepted terminology, and includes helpful resources for better customer service at our airport.

Flights to Freedom-Human Trafficking Prevention Training for the Aviation Industry  This course covers what human trafficking is, how to identify, respond to potential incidents, and how to prevent human trafficking at our airport. Both employee and manager modules are available.

Courses available on the SEA Airport Online Portal

*STERILE BADGE HOLDERS:  Please select a box below to access training courses!

Excellent Customer Service for Customers with Disabilities

5 Star Customer Service at SEA   


 

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