Optional training and at no cost to everyone working at SEA Airport
SEA Access - Effective Communication and Support Strategies for People with Developmental Disabilities
- Improve understanding of the needs and provide outstanding customer service for people with intellectual and developmental disabilities.
- Experts in their field from ARC of King County
- This training is intended for the airport-wide customer service community.
Register via Eventbrite for one of the offerings below:
- 10/4 9 am – 11 am (breakfast @ 8:30)
- 11/6 12 – 2 pm (lunch @ 11:30)
- 12/6 3 pm – 5 pm (dessert/coffee @ 2:30)
First Aid, CPR, AED, and Trauma Kit Training
In-Person sessions held at The Conference Center at SEA Airport
To help you gain the skills and confidence necessary to perform this life-saving procedure when it's needed most.
This course covers basic first aid procedures and CPR. Course topics include contents and use of the Port's first aid supplies; evaluation of and treatment of airway; breathing and circulation issues, including burns, strokes heart attacks and trauma. Topics also include self-protection procedures from blood and other bodily fluids.
In-Person monthly sessions held at The Conference Center at SEA Airport
New Employee Welcome (in-person) 1-2 PM- This one-hour event welcomes new airport employees and provides information about working at SEA. Topics include navigating the airport, customer experience, employee recognition, and emergency preparedness. These sessions are aviation focused, voluntary and in addition to onboarding activities. Register via Eventbrite
Walking Tour - We will walk pre-security areas in the main terminal (Mezzanine, Ticketing, Baggage Claim). This tour is approximately 1.5 hours long and is intended to provide additional knowledge of specific locations to aide in your ability to help airport customers. You may attend part or walk the entirety of the tour. Register via Eventbrite
Employee Welcome (virtual via Teams meeting)- This one-hour event welcomes new airport employees and provides information about working at SEA. Topics include navigating the airport, customer experience, employee recognition, and emergency preparedness. These sessions are aviation focused, voluntary and in addition to onboarding activities. Register via Eventbrite
Non-Escalation, De-Escalation and Aggressive Behavior Management
This course will give you new tools, skills and awareness to help you feel more confident in dealing with difficult and challenging communication situations!
We will cover how to identify threat indicators and gateway behaviors to violence, recognize and understand the basics of the science of proxemics - how to use your space to keep yourself safe.
You'll also learn about non-escalation and de-escalation communication techniques, as well as what to look for and how and when to appropriately involve Port Police.
Please contact Darlesa Cahoon if you would like to attend an upcoming session.
Excellent Customer Service for People with Disabilities This course covers the basics of disability sensitivity, accessible facilities and services available at SEA, commonly accepted terminology, and includes helpful resources for better customer service at our airport.
Flights to Freedom-Human Trafficking Prevention Training for the Aviation Industry This course covers what human trafficking is, how to identify, respond to potential incidents, and how to prevent human trafficking at our airport. Both employee and manager modules are available.
*STERILE BADGE HOLDERS: Please select a box below to access training courses!
Printable Flyers: Fall Courses at SEA
*Introduction to Aviation Maintenance Technology