Frequently Asked Questions (FAQs)
What information do I need to provide? Please provide the following: your name, your email, your address, your local address, your phone number, vehicle type (E-Cab or Flat-Rate for-Hire), vehicle number(s), names, email address and phone numbers of all your drivers, and if you are an Owner, an Operator or both.
Will you host more events about the pilot program? Yes, more information on time, date and location will be updated and provided on this page. Please check back for more information as it will be updated with resources as they occur. Quarterly Outreach meetings with owners and drivers for feedback will be hosted starting in Quarter 4 of 2019.
When is the official transition to the Pilot Program and how long will it last? The agreement with Eastside for Hire will be ending on September 30, 2019. The Pilot Program will launch on October 1, 2019 and will last two years.
Is the fleet size changing? Yes, starting October 1, 2019 the number of wheelchair-accessible vehicles shall be increased from 18 to 23. Additional wheelchair-vehicle operators will be chosen by lottery totaling the number of vehicles to 410. Operations will remain the same.
What dispatch companies can I use? Owners may associate with any dispatch company. Curbside management will be arranged by the Port, currently a contractor has not been selected but is in the process. If you have shared or multiple owners please send their information to email@example.com
What are the fees? The Port will directly collect an all-inclusive, fee of $6 per trip. These funds must be paid directly with the Driver Portal App that will launch later this year, the Port will provide training for the Driver Portal. Payments must be made using MasterCard, Visa or American Express; other forms of payment will not be accepted.
What's changing? A Commission Motion passed May 28, 2019 that helped build and shape this pilot program with policies curated by Taxi owner and driver feedback. More background information on what's changing and timelines can be found on the Outreach Program Presentation. Owner and Driver Requirements are below:
|Provide all contact information including owner and driver information to the Port of Seattle via email at firstname.lastname@example.org Stay in contact with the Port for any possible changes or updates.||Provide all contact information including owner and driver information to the Port of Seattle via email at email@example.com Stay in contact with the Port for any possible changes or updates.|
|Sign an operating agreement with the Port of Seattle (Available soon).||Enter in to separate agreement with owner. Follow all agreement requirements.|
|Associate with a valid dispatch company and stay in compliance at all times.||Set up an online account with valid payment type of a MasterCard, Visa or American Express.|
|Set up an online account with a valid payment type of a MasterCard, Visa or American Express.||Follow all Port Rules and Regulations as part of the Operating Agreement.|
Insurance requirements will consist of: