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Accessibility FAQS

For general questions about assistance during your time at Sea-Tac, please see our Sea-Tac Contact page.

How do I get wheelchair assistance?

Please see our Transportation and Wheelchair Services page for an overview of who to contact for your specific needs. For wheelchair service with Prospect Airport Services, please call them at (206) 246-1550 or see their website for more information.

Can I assist someone else through security if I am not flying myself?

Only ticketed passengers are allowed past security checkpoints. However, many airlines can issue special "companion passes" to non-travelers that allow them to accompany passengers requiring assistance to the gates, such as travelers with disabilities or children traveling alone. Travelers should check directly with their airlines to see what options are available.

I need to travel with medical devices. How do I prepare?

If you have medical devices such as syringes or special apparatuses that might be questioned at the security checkpoint, please check with your airline in advance of your flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted.

Where can I find a restroom/elevator/etc?

Our Interactive Map can help you explore the services and amenities available at Sea-Tac. This map can also provide directions and distance from your current location at the airport to help you navigate.

Who can I ask for help at the airport?

There are customer service representatives throughout the terminal who are happy to answer your questions or point you in the right direction. Look for uniformed employees, someone with an airport identification badge, or an ASK ME button. Pathfinders dressed in teal vests and wearing these buttons can help direct you on your way.

How do I file an ADA compliance complaint?

The ADA Compliance officer role is mandated under Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) with ensuring Airport facilities are accessible to individuals with disabilities. To file an accessibility-related complaint at Seattle-Tacoma International Airport, please contact Heather Karch at adacoordinator@portseattle.org with a completed ADA Grievance Form.

For general questions about assistance during your time at Sea-Tac, please see our Sea-Tac Contact page.

 

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