Ongoing Commitment to Excellence
The Port of Seattle Commission is dedicated to the task of making SEA the most accessible airport in the USA. SEA has recently partnered with the Open Doors Organization to evaluate our current conditions and further improve the experience we provide for all passengers. We are currently working on implementing recommendations proposed in the report. If you have any additional questions or suggestions to help us achieve that goal, please contact SEA Customer Care.
What accessibility considerations are being made for people with disabilities in regards to new COVID measures (ex: face masks)?
In conjunction with TSA Security Directive 1542-21-01, masks are required at SEA. Exemptions are made for people with disabilities who cannot wear a mask, or cannot safely wear a mask because of the disability as defined by the Americans with Disabilities Act.
SEA Airport has a variety of COVID-19 measures to support public health. We’ve made changes to help keep everyone safe including a face covering requirement, signage encouraging 6 feet or more physical distancing, increased hand sanitizer stations, contactless payment and much more. We recognize that some passengers may have difficulty with aspects of these new measures, such as maintaining physical distancing if blind or visually impaired, or understanding staff if a traveler reads lips and staff’s lips are covered with a face mask.
Our customer service staff are trained specifically for supporting customers with the changes that have come with COVID-19. Our Information Desk (between Checkpoints 3 and 4) has a portable induction loop for passengers who are hard of hearing and clear face masks for customer service staff to wear when interacting with passengers who lip read. Travelers who are blind or low vision can use Aira (pronounced EYE-rah) to help navigate the airport. Aira connects users to live agents through a mobile app and optional assistive smart glasses to navigate every step of the airport, from the curb and check-in area all the way to the gate.
Face coverings and masks are required within the entire SEA Airport and on aircraft depending on each airline’s policies. As part of Washington State’s state-wide mask mandate, SEA Airport makes exceptions for small children under the age of two and those who cannot medically tolerate wearing a face covering. Complimentary face masks are available at the Information Desk for those who need one.
How do I get wheelchair assistance?
Please see our Wheelchair Services page for an overview of who to contact for your specific needs. The Airline Accessibility page has contact information for arranging assistance services directly with your airline.
Where can I get a Wheelchair Taxi?
Taxi and flat rate vehicle services to and from the airport offer wheelchair accessible vans. Taxis drop off on the departures level, or a location most convenient for the passenger. To request a wheelchair taxi, please contact ABM Taxi Service at (206) 432-9030.
Taxis depart from the third-floor parking garage. Passengers in a wheelchair or with limited mobility may request curbside pick-up on the Baggage Claim level by Skybridge 2 near Door 10 and Skybridge 5 near Door 22. Please state clearly to your taxi service provider that you require mobility assistance to ensure they meet you by one of these locations.
Can I assist someone else through security if I am not flying myself?
Only ticketed passengers are allowed past security checkpoints. However, many airlines can issue special "companion passes" to non-travelers that allow them to accompany passengers requiring assistance to the gates, such as travelers with disabilities or children traveling alone. Travelers should check directly with their airlines to see what options are available.
I need to travel with medical devices. How do I prepare?
If you have medical devices such as syringes or special apparatuses that might be questioned at the security checkpoint, please check with your airline in advance of your flight to confirm requirements. Under FAA regulations, diabetics who need to fly with syringes or insulin delivery systems should carry a vial of insulin with a professional, pharmaceutical preprinted label which clearly identifies the medication. Because of the possibility of forgery, prescriptions and letters of medical necessity will not be accepted.
You or your traveling companion may ask the TSA officer about any concerns during the screening process. You may provide the officer with the TSA notification card or other medical documentation to describe your condition. If you have other questions or concerns about traveling with a disability please contact passenger support.
Where can I find a restroom/elevator/etc.?
Our Interactive Map can help you explore the services and amenities available at SEA. This map can also provide directions and distance from your current location at the airport to help you navigate.
Family restrooms are adjacent to all multi-user restroom facilities and are available for use to anyone. You'll find these restrooms on both the Ticketing and Baggage Claim levels of the Main Terminal as well as on concourses A, B, C, and D, and in the North and South Satellite.
Are there adult changing tables at the airport?
There are two adult changing tables are located in the family restrooms at the North Satellite. You can get step-by-step directions to them by using our interactive map.
Who can I ask for help at the airport?
The Information Desk on the ticketing level offers daily assistance from 7 a.m. to 9 p.m.
Pathfinders and volunteers are also available to help passengers throughout the terminal. Look for employees in a SEA uniform, someone with an airport identification badge, or an ASK ME button.
How do I get a Sunflower lanyard?
Sunflower lanyards are available for pick-up at our Main Information Desk, between checkpoints 3 and 4. This desk is generally staffed from 7 am – 9 pm daily. We are unable to mail Sunflower lanyards.
What is the benefit of wearing a Sunflower lanyard?
The Sunflower lanyard discreetly communicates to SEA staff that the wearer, or a member of their party, may need additional help, support or extra time. A growing number of airports across the nation and globe also participate in the program. Please see the external Hidden Disabilities website for a map of other participating airports.
What spaces do you recommend for a sensory break?
We recommend the Sensory Room! The room is designed to address the needs of passengers with autism, sensory processing disorders, or those who need a calming recovery space from the sights and sounds of the airport. It is a safe space for families or individual passengers with neurological or developmental disabilities. The Sensory Room is designed with special lighting, furniture, and materials to help passengers prepare to travel or recover from their journey. The Sensory Room is located on the train level of the A Gates STS Station in the long hallway near the elevators. You can use our interactive map for step-by-step directions.
How do I file an ADA compliance complaint?
The ADA Compliance officer role is mandated under Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) with ensuring Airport facilities are accessible to individuals with disabilities. To file an accessibility-related complaint at Seattle-Tacoma International Airport, please contact Heather Karch at firstname.lastname@example.org with a completed ADA Grievance Form.
For general questions about assistance during your time at SEA, please contact SEA Customer Care.